Whether you are looking to outsource your Help Desk or entire Information Technology department, we can help you focus on your core competencies every step of the way through our full line of support services.
We have experience providing 24x7 support to organizations of all sizes, from small startup companies facing growth-to international companies interested in outsourcing their entire Information Technology department. Our support offerings are available for all versions of Windows, UNIX, Novell and Macintosh operating systems as well as for proprietary device-based systems.
Total Support
Total Support combines all of our service offerings into a simple convenient package that can fulfill most customers' total IT needs and eliminate the need for all non-specialized IT staff. Our staff handles routine installation, configuration, and user support. For small businesses, this is frequently the only IT support that is necessary. Medium and large businesses require IT staff only to support your custom MRP/ERP/CRM applications.
Price: $1000 per site + $75 per desktop, per month.
Contact us for more information
Help Desk Support
Our Help Desk staff can help your employees with their desktop support issues, relieving your IT staff of the need to man a desk and telephone. We provide immediate access to a live IT support professional via telephone or e-mail 24 hours a day. Our staff will work with your employees to resolve all types of issues, and can remotely connect to their desktop to solve problems directly if you desire.
When problems require local hands on support, our help desk can dispatch your technicians for direct local assistance.
Our help desk support option reduces your IT staffing requirements, eliminates support wait times, and frees your staff to concentrate on your IT projects.
- Remote management and administration
- Operating system and software configuration
- 24x7 Help Desk (Dedicated 800#)
- Contact via web, e-mail, or telephone
- Web-based help ticket management system
- Monthly help ticket summary report
Price: $25 per desktop per month.
Contact us for more information
Server Support
Our highly trained and experienced technicians can setup and manage your servers for you. Our experience managing File Servers, Database Servers, Web Servers, Email Servers, Backup Servers and proprietary servers.
- Onsite server support (upgrades, security patches, migrations)
- Remote management and administration
- Server installation and configuration
- 24x7 Help Desk (Dedicated 800#)
- Online Help Desk
Price: $500 per server, per month.
Contact us for more information
Network Security Monitoring
Our security experts can help design, deploy, and monitor your Information Technology assets in a secure manner. We have decades of military-grade Network Security experience and state-of-the-art monitoring technology that can be leveraged to keep your corporate assets safe from hackers.
- Security analysis
- Security policy development
- 24x7 Security monitoring and alerting
- Firewall firmware upgrades
- Front-line server security patching when available
- Firewall policy implementation and management
- Analyze attack patterns hitting a firewall to filter out the random "drive-bys" from dedicated attacks by real hackers
- Honeypot server configuration to capture and analyze suspicious hacking activity.
- Network quality monitoring
Price: $2500 per quarter.
Contact us for more information
Virtual CIO
Don't know where to start with IT? Our virtual CIO service provides industry leading IT consulting for architecture design, application and platform selection, staff training, and expert level problem resolution, as well as IT project management. If you've got good mid-level IT staff and are looking for a way to add broad industry experience for 1/10th the cost of a base level CIO, this service is for you.
- Strategic guidance, staff training, and IT project management
- Systems analysis and service architecture design
- Security analysis and system hardening
- Platform and software recommendation and configuration support
- IT Staff training
- Expert troubleshooting and support
- IT project management and tracking
- Executive technology liason
Price: $1500 per month.
Contact us for more information
|
